Mark as withdrawn

For users who have contacted their sponsoring bank to withdraw a payment file that has been sent to Bacs have the ability to manually update the status of the submission to Withdrawn. This allows users to easily reconcile their payments and help mitigate sending duplicates if the status is not updated on receipt.

Notes

This is an in-app status change only; to withdraw a payment file from Bacs, you must follow the usual process to complete this action.

It is not possible to undo the withdraw action.
This feature is not supported for Bureau import submissions.
Only the batch status is updated, there is no other impact on functionality.

Log into Autopay Online Plus.
From the Payments menu, select All payments.
- For submissions made using a payment profile of type Bacs, a new action menu option Mark as withdrawn is available on the card/grid view.
- For submissions made using a payment profile of type Bureau or Bureau import, the Mark as withdrawn option is available for each of the of the batches within the submission.
The status of the batch is updated to Withdrawn status.
The audit log is updated:
- For Bacs type submissions, history of the submission and batch are updated.
- For Bureau type submissions, history of the batch is updated.