Mark as withdrawn

Users who have withdrawn a payment file that has been sent to Bacs have the option to manually update the status of the submission within Autopay Online/Autopay Online Plus to Withdrawn. This allows users to easily reconcile their payments and help mitigate sending duplicates if the status is not updated on receipt.

This is an in-app status change only, to action a withdrawal of a payment file from Bacs:

• Autopay Online users must contact the support desk.
• Autopay Online Plus must contact the NatWest Bacs Operations team on 0370 240 5544.

Notes

• It is not possible to undo the withdraw action.

• Only the batch status is updated, there is no other impact on functionality.

Mark a payment file as withdrawn

1. Log into Autopay Online/Autopay OnlinePlus.

2. From the Payments menu, select All payments.

3. For submissions made using a payment profile of type Bacs, a new action menu option Mark as withdrawn is available.

   

4. The status of the batch is updated to Withdrawn status.

5. The audit log is updated - history of the submission and batch are updated.